Public Relations Officer, NANTA (Lagos Zone)
Mrs. Yewande Philip-Ogunbiyi is a dynamic business leader, travel consultant, and industry advocate whose vision and expertise have elevated her to leadership roles in Nigeria’s travel and tourism industry. As CEO of Wendy Travels & Tours Ltd, she has guided the company to become a trusted, innovative brand offering highly personalized and forward-thinking travel solutions for both corporate and private clients. Under her stewardship since 2011, Wendy Travels has cemented its reputation for excellence and client-centric service.
In her role as Public Relations Officer for the National Association of Travel Agencies (NANTA), Lagos Zone, Yewande shapes communication strategies and builds strong stakeholder relationships. She also advocates for the empowerment of travel professionals and has been instrumental in designing and promoting initiatives such as the “Inspiring Inclusion, Investing in Women” virtual event held for International Women’s Day in 2025.
Armed with a Bachelor’s degree in English from the University of Lagos and a Master’s in Hospitality and Tourism Management from Rome Business School, Italy, she combines language, cultural depth, and business acumen to deliver exceptional brand value and client experiences.
With over a decade of experience, Mrs. Yewande has refined her expertise in customer engagement, strategic business development, and brand evolution. She is also passionate about tourism’s transformative role in economic empowerment and national development, as evidenced in her thought leadership contributions.
At TRAVCONEXPO 2025, she will be moderating a panel session title: Navigating Airport Protocols for Seamless Travel. In this session, Mrs. Yewande will share actionable insights for delivering stress-free travel experiences in a world where airport procedures are complex and constantly evolving.
Highlights of her discussion include:
- Mastering airport logistics with client-centric finesse
Frame safety, compliance, and efficiency as part of a seamless travel journey that exceeds expectations.
- Innovation meets personal touch
Leverage digital tools, clear communication, and empathy to simplify airport navigation for diverse travelers, from corporate clients to families.
- Stakeholder collaboration for smooth operations
Demonstrate how travel agents, carriers, and agencies can co-create consistently reliable experiences through clear protocols and contingency planning.
- Empowerment through preparedness
Equip travelpreneurs and agents with client communication scripts, checklist systems, and proactive service models to tackle delays, security updates, and visa complexities.
If you are: a corporate travel planner seeking operational excellence, a travel agent striving for customer loyalty, an airport partner optimizing stakeholder service, or an industry innovator eager to bridge operations and empathy, this panel offers the playbook for flawless travel.
